1. Making your bookingBookings can be made by completing the online booking form at The Holidays Shop LLC website(s) and following the on-screen instructions or by contacting Booking Agents direct by telephone, or other means. Once our Booking Agents have received your booking form and booking deposit payment, they will, subject to availability, confirm your stay by issuing a confirmation invoice by email. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact the Booking Agents or us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we or our Booking Agents are not notified of any inaccuracies in any document within 5 working days of our sending it out.
2. Number of persons Only those persons whose name appears on the Booking Form may use the property. The number of persons (adults and children) must not exceed the number of sleeping places indicated on the website. The substitution of persons during the rental period is forbidden unless previously agreed. Arrival & Departure : On arrival you must be prepared to present your confirmation details as well as your passport or identity card to us or to our representatives. Unless otherwise stated, lettings commence at 3pm and end at 10 am. Details of reception arrangements on arrival vary by Property and will be included with the Booking confirmation, but please ensure that you have all your documentation available on arrival. In the case of early departure, or postponement/ delay in arrival, no refund can be given. 3. Payment In order to confirm your stay, a booking deposit of 50% of the full payment (or full payment if booking within 30 days of departure) must be paid at the time of booking. For payments by credit card please note that a surcharge will be applicable. For payments by VISA & MasterCard an extra 3 % to be charged, and for payments by AMEX an extra 4% to be charged. Bank transfer payments are subject to bank charges. Cancellation Policy 30 days prior to arrival the paid amount is fully refunded, otherwise, a 50% charge is applied on the total amount of the reservation. This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below.
The balance cost of your stay must be received by us not less than 30 days prior to departure (or at the time of booking if this date has passed). This date will be shown on the confirmation invoice. If you have not paid in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will be payable.
4. SECURITY DEPOSIT: The security deposit paid by the Tenant is refundable without interest within 2 days after the expiry of this Lease, provided that the property is returned in the same conditions as it was found on the day of check in. The Holidays Shop LLC shall be entitled to deduct, adjust or withhold from the Security Deposit what is reasonably actual and necessary to cover any damages caused to the premises. Should the Security Deposit be insufficient to cover the above, the Tenant shall be obligated to pay to The Holidays Shop LLC any shortfall. If the damage deposit is not sufficient to cover any damages caused or service charges incurred by you, you will be responsible for paying us any additional monies required immediately on request from us. Damage deposit shall be refunded by cash or by bank transfer, at exchange rate on date of refund. Credit card refunds shall be based on the amount of AED 2000. Card handling fees are not refundable. Tenants shall not be entitled to any refund for inoperative appliances. Tenants/Guests are also responsible to return back the keys of the property, the magnetic access cards and the parking entry remote controls. In case of lost or late re-delivery of any of the above mentioned items penalties will be applied as following and will be deducted from the security deposit.For each lost key 200.00 AED for any lost magnetic access card 1,000 AED and for any parking entry remote control 2,000 AED. Specially for the "Entry to parking Remote Control" The Holidays Shop has the rights to continue the rental charges till the date that the "Entry to parking Remote Control" is returned or till the date that is replaced by the relevant authority. Any extra expenses occurred from the negligence of the tenant to return upon check out the keys of the property and/or the magnetic access cards and/or the parking entry remote controls, will be in full for the account of the tenant/guest. 5. CARE & MAINTAINANCE:The Tenant shall at all times maintain and keep the premises in good and safe order and condition. The Tenant shall be liable for compensating and meeting all claims of The Holidays Shop LLC for the loss and/or damage to part or whole of the Premises. Pets ate not permitted in the Premises. Once per week complimentary housekeeping. Free of charge ADSL wireless internet line of 64 kbps. 6. ACCESS AND INSPECTION: The Tenant shall permit The Holidays Shop LLC at any time to enter the premises or to any part thereof, for the purpose of inspecting the same and/or to carry out repairs or maintenance. 7. MISCELLANEOUS: No modification or alteration of, or addition to any of the provisions of this lease shall be made unless agreed to by the parties in writing. During rental period we cannot accept any rental cancellation and we cannot refund any rental amount. 8. Cancellation by you No refund will be given in case of early check out or early termination of the lease. 9. Insurance It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. Travel insurance can be purchased separately. 10. Changes and cancellation by us a. Occasionally, we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavor to avoid changes and cancellations, we must reserve the right to do so. b. If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. We will endeavor to offer you an alternative should a significant change or cancellation occur. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. c. Very rarely, we may be forced by "force majeure" (see clause 10) to change or terminate your stay after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result. 11. Force Majeure We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control, like construction & noise around the building, 12. Our Liability to you We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
The fault of the person(s) affected or any member(s) of their party or The fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or An event or circumstance which could not have predicted or avoided even after taking all reasonable care (see clause 10) In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.
The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time, the accommodation will be treated as having been properly provided. *We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your stay. Please keep all your valuable items like cash, jewelry, passports and important documents, etc, in the safebox located in your Master bedroom. We are not responsible for any loss or theft of those valuable items.
*Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £35 per person affected as you are assumed to have taken out adequate personal insurance at the time of booking.
13. Complaints and problems. In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. 14. Behavior. You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
15. Special requests and medical problems. If you have any special request, you must advise us at the time of booking and clearly note it in the extra information section of the booking form. *Although we will endeavor to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
16. Passports, visas and health requirements It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country (ies) to or through which you are intending to travel. 17. Prices and Website Accuracy Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance. 18. Complaints procedure
In the event of any problems you must contact us immediately, plus you undertake to do your best to resolve or minimize the problem in order to avoid any prejudices that could result. You must immediately get in touch with us by telephone on the day of your arrival, confirming your complaint in writing within 24 hours by fax or by e-mail. You are obliged to give us the time necessary to resolve the problem.
Should there be no written complaint supplied as above specified and you leave the accommodation prematurely and without an explicit authorization by us, you forfeit your rights for a refund of the rental price, unless the terms of this contract have been breached. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given. Please note that the property is not an official tourist structure, such as an hotel, residences, etc. but a private dwelling. Being such, there is no standard or categories that are internationally recognized, indeed it reflects the architecture and furnishings, the local traditions and the personal taste of the owner. This is precisely the kind of holiday that we offer: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as an inhabitant would. We cannot however exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of its architecture and of traditions in the area - but which cannot be accepted as complaints. 19. Confidentiality of Customer's/Guest's records
The Holidays Shop LLC confirms that all Customer's/Guest's data are strictly confidential and will NOT be published, distibuted or sold to any 3 Party Private or Public. Any personal data e.g. email addresses or telephone numbers can be used only by "The Holidays Shop LLC" in order to promote our services and to inform our Customers/Guests for our new services, offers and Newsletters. |
